Summary
This page explains when you can withdraw from a FlexiFlow contract and when we refund money. We distinguish consumers (who buy outside their professional activity, for example for My money) from professionals (self-employed people, businesses and accounting firms buying for their activity). The law treats them differently.
If you are a consumer: right of withdrawal
- You have the right to withdraw from the contract within 14 calendar days without giving any reason, counted from the purchase.
- How: write to [CONTACT EMAIL — PENDIENTE] saying you withdraw and giving your account, or use the withdrawal form that is made available.
- Refund: we refund payments by the same means you used, within the period the law sets.
- Digital service already used: if you ask to start using the service during the withdrawal period, you may have to pay a proportionate amount for what you used, or you may lose the right once the service has been fully performed with your express consent. Before you pay we will ask for that confirmation clearly.
If you are a professional
The legal right of withdrawal does not apply to those who buy for their professional activity.
The owner's commercial policy for professionals is: [CONFIRMAR CON ABOGADO Y DECISIÓN DEL TITULAR: e.g. refund of the unused part of the period, first payment only, or none].
Renewals, cancellations and plan changes
- If you cancel before the renewal date, the next period will not be charged.
- If we charge a renewal you cancelled in time, we refund it.
- A plan change may produce an amount adjustment, which you see before confirming.
AI credits
Credits bought separately do not expire. Credits already spent are not refunded. Unused ones: [CONFIRMAR CON ABOGADO Y DECISIÓN DEL TITULAR: whether they are refunded, within what period and in which cases]. Credits included in a plan are not refunded separately.
Billing errors and unrecognised charges
If you see a charge you do not recognise or a wrong amount, write to [CONTACT EMAIL — PENDIENTE]. We review it and, if the error is ours, we correct and refund it.
How to ask
Write to [CONTACT EMAIL — PENDIENTE] with your account, the charge and the reason. We reply as soon as possible. Refunds are made to the same payment method, through Stripe. The time your bank takes does not depend on us.